PMJ Tour agency (also referred to as “The Agency”) shall not be liable to the loss or damage to the Client’s luggage or for any delays
or cancellation of international or domestic flights/trains.
Customers transported in The Agency’s owned vehicles are covered by third party personal accident insurance certificate, and in case of involvement in road accidents, a
police report should be available to provide to the insurance company.

I. Cancellation policy

Cancellation fees are calculated depending on the time of the cancellation/modification request according to the following :

• 50% of the booking amount will be deducted if cancelled/modified by 07 days before arrival
• 100% of the booking amount will be deducted if cancelled/modified by 03 days before arrival or in case of no-show.

II. Complaints

Complaints must be immediately reported by the Client to the Agency’s representative in writing and obtain acknowledgement of the receipt before his/her departure in order to allow The Agency to rectify the situation on the spot before the client’s departure.
In case The Agency manages to rectify the situation on the spot and the client accepts the rectification, The Agency wil ask the client to fill a satisfaction report.
Complaints received after the departure of the Client and has not been reported on the spot to The Agency’s representative, The Agency shall deal with this complaint only if it was reported within 3 months from the departure date of the Client.
In case the complaint can not be resolved immediately, The Agency will have to check and investigate the complaint of the client and then send an official reply within a maximum of 14 days from the departure date of the Client.
Any complaints received after 2 years from the departure date of the Client will not be considered by The Agency, which will not be held responsible for any consequences to such complaints.

III. Force Majeure

-Neither party (The Agency or the Client) shall be liable to the other for any defaults that are due to any Force Majeure events such as : Acts of God, wars, strikes, lock-outs, fires, floods, tempests, earthquakes or any other event that is beyond the reasonable control of either party.

-If either party is affected by Force Majeure, it shall immediately notify the other party in writing of the matters constituting the Force Majeure and shall keep the unaffected party fully informed of the continuance and of any relevant change of circumstances whilst such Force Majeure continues.
The party affected by Force Majeure shall take all reasonable steps available to to to minimize the effects of Force Majeure on the performance of its obligations under this contract.

IV. Payments Through Fawry services

The Agency accepts payments through Fawry payment services .
DISCALIMER : Fawry’s responsibility is limited to payment collection. For any related issues please contact us (The Agency).